Managing Difficult People

Interested in this Course?

This course might be just what you’re looking for to train your employees on critical risks in your workplace.

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This course provides some strategies to help manage working with diverse teams. It concentrates on negotiating teams where conflict arises and inter-team relationships are strained. Appropriate goal-setting, discouraging gossip, effective communication, and understanding individual differences are all covered.

Learning Outcomes:

At the completion of this course learners will:

  1. Understand what can cause difficulties within a team.
  2. Learn 3 steps to take to address team negativity.
  3. Understand the need to have the team and manager aligned to the same goals.
  4. Learn how to communicate their vision to address fear and misunderstanding.
  5. Learn how to address gossip if it’s disrupting the workplace.
  6. Learn how to support individual team member differences.
  7. Learn how to address significant personality clashes in a team.

Course length: 12 mins (9-minute animated and subtitled video + 7 short answer assessment)

  • Certificate of Completion
  • In-depth Reporting
  • Facilitator’s Guide including video transcript and Assessment Q&A’s
  • Optional pass rate
  • All content can be customised
  • Pause and resume function

Available in English.

This course is suitable for use in Australia, the UK, Europe, the US, and all countries that adhere to OSHA and HSE requirements.

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