Frequently Asked Questions
To ensure that the Tap into Safety training meets your organisation’s needs, we have provided answers to your questions about implementation, reporting, security, and more.
We have a simple pay-as-you-go pricing structure. It costs AUD$20 per credit, with a minimum purchase of 20 credits. A credit allows one user to access and complete one training course.
If you are looking for something that is more personalised to your business, we have the ability to work with you to create custom content. This content is created according to your business and working environment hazards, leadership or mental health issues. We can also make modifications to the out of the box training to align it with your organisation’s needs.
Access to the training and reporting Platform is via a single URL that can be hyperlinked and accessed from your LMS or portal.
Our training platform does not support SCORM.
A custom course for the safety training requires a number of steps to ensure the content is of the highest quality and on average takes a month to produce.
Access to the Platform gives you the right to use any or all of the pre-built safety, leadership and mental health training courses.
Training courses can be completed in under 15 minutes. The training has an additional pause and save feature so that users can complete smaller sections in a MicroLearning methodology.
All training can be used online on your computer or tablet.
To produce the safety training content, we draw on WHS and OSHA legislation, your JSA’s, SWMS, Risk Assessments, and Procedures. We also look to relevant Codes of Practice and Guidance Materials. We build the content using previous tier one client’s content as a benchmark and in this way, we lift the level of safety training for all.
To produce the mental health training content, we engage two mental health counselling firms to write and edit the scenarios. The counsellors are registered psychologists and practising EAP providers.
A control is a measure taken to reduce the likelihood of harm from workplace hazards. They range from isolations such as tags and locks, to engineered controls such as machine guarding, to personal protective equipment such as hard hats and hearing protection.
A critical control is the control measure that should be used first and foremost to reduce the risk of harm to employees from a workplace hazard.
The hierarchy of hazard control has six levels of control measures, the most effective measure is at the top of the hierarchy and the least effective is at the bottom. To control a hazard, start from the top of the hierarchy in choosing your control measure, and work your way down.
The hierarchy of control involves the following steps:
- Elimination – removes the cause of danger completely.
- Substitution – controls the hazard by replacing it with a less risky way to achieve the same outcome.
- Isolation – separates the hazard from the people at risk by isolating it.
- Engineering – using engineering controls, i.e. making physical changes, to lessen any remaining risk, e.g. redesign a machine by adding safeguards.
- Administration – use administrative controls to lessen the risk, e.g. install signs, rotate jobs.
- Personal Protective Equipment (PPE) – require your employees to wear PPE, e.g. provide gloves, earplugs, goggles, iridescent vests.
Note: The use of PPE to control hazards should always be the last resort.
The Hierarchy is often broken up into two sections: above the line and below the line controls. It is recommended to use the above the line controls first: Elimination, Substitution, Isolation and Engineering Controls before resorting to the below the line controls of administration and PPE.
SafeWork Australia defines a hazard as “a situation or thing that has the potential to harm a person”, whilst it describes a risk as “the possibility that harm – death, injury or illness – might occur when exposed to a hazard”.
An effective safety induction involves familiarising new employees with the hazards they are likely to encounter while working, so they can conduct themselves in a manner that doesn’t endanger themselves or anyone else. The safety induction should also ensure that workers understand their health and safety responsibilities.
Workplace hazards that should be covered should include both physical and psychological risk.
Our Platform helps to make your safety induction more engaging. You can begin with some slides on the company mission, vision and values before hyperlinking to our safety training to cover key workplace hazards and assess through control and critical control knowledge. Once the course is completed, close the window and you’re back at your safety induction.
You can also include our mental health training around topics that cover psychological risk including workplace bullying, sexual harassment and FIFO specific courses. This starts the mental health conversation on day one and meets your immediate compliance requirements.
Yes, we have a range of options available to change the voice overs in our videos. We provide a standard North American voice, however if you prefer an Australian or UK voice please contact us.
In the safety training we provide animated videos around key and custom training content. However, if, you have a relevant video that is your own that you’d like us to include, we can do that as an alternative.
We like to take our own panoramic photos to create the safety training scenes because we often manipulate the images to create examples of hazards that are too unsafe to stage. In addition, we are very strict about the quality of the images we use because low resolution images produce a poor result.
We recommend up to 8 visible hazards (ones that you can see in the panoramic scene) and up to 4 hidden hazards (ones you can’t see) for each training course.
Data is an important tool to assist in improving your business – how can something be fixed unless you have the data that shows you there is a problem or a concern? There are a number of ways data can be used to improve safety performance. Collecting data allows you to find safety knowledge gaps within your organisation. Analysing this leading data can then assist you to predict where an incident or illness is likely to occur. From here, you can take actions to minimise the risk of these incidents occurring.
The training can be used to verify the theory part of your VOC’s. You then do your observation of the task and note that together with our report and you’re compliant.
Tap into Safety uses a variety of sources and subscriptions to ensure our content development team are across any changes in legislation, with dedicated individuals conducting compliance audits and maintaining our content.
Where possible, we will always endeavour to update our courses prior to legislation updates coming into effect. This ensures visibility and access to content in a time frame that allows businesses to deploy the updated courses and retain compliance as legislation changes.
Tap into Safety has a dedicated content management team responsible for maintaining our existing content, and developing new content. Our expansive content team, which includes legal and industry-specific experts, are able to rapidly and effectively respond to content updates and deploy them within a short time frame should the need arise.
We take data security very seriously and apply all reasonable steps to ensure that customer data is secure and protected from misuse, loss, unauthorised access and modification.
Tap into Safety recognises that cyber security threats are part of the constantly evolving technology landscape and as such, we adopt an ongoing approach to information security management. This means that we continually monitor, review and improve our systems and security processes as new vulnerabilities or threats are identified.
No. The Tap into Safety Platform requires no special equipment to be purchased, and no software to be licensed, installed or maintained. Users can access Tap into Safety on demand, 24/7, 365 days per year. Your internal IT resources will not need to be involved in the daily operation of our Training Platform following the initial set up of an employee’s profile that they manage themselves.
User Groups can be used to assign specific courses to specific groups of people. There is no limit on the number of users or courses that can be assigned to a group, and no limit on the number of groups that can be created.
A pass mark can be assigned to any course that contains questions, and if a user earns a percentage score under the set mark, they will have to retry the course and will not be provided a completion certificate.
Tap into Safety provides an API to retrieve results and scores from our system into your own. This is an advanced topic and may require the assistance of an IT professional.