Frequently Asked Questions
To ensure that the Tap into Safety training meets your organisation’s needs, we have provided answers to your questions about implementation, reporting, security, and more.
There are two options:
We have a simple pay-as-you-go pricing structure. It costs AUD$22 per credit, with a minimum purchase of 20 credits. A credit allows one user to access and complete one training course.
Alternatively, we offer annual unlimited-use subscriptions based on seat numbers.
Your subscription is automatically renewed unless you provide 2 months notice in writing.
We offer 12/24/36 month subscriptions at the current annual fee, to protect you from future price increases.
Users can be disabled when they are no longer active, however they will still take up a seat until the current annual cycle expires.
Once the end of the current annual billing cycle is reached, the platform will remove any currently disabled users from the active user limit, freeing up the seats for the new billing cycle. At any time, a previously disabled user can be re-enabled and once again takes up a seat.
You can delete a user that has not started a course, or a user that is not taking up an active seat in the current billing cycle.
You cannot delete a user that has started a course in the current billing cycle.
If you are looking for something that is more personalised to your business, we have the ability to work with you to create custom content. This content is created according to your business and working environment hazards, leadership or mental health issues. We can also make modifications to the out of the box training to align it with your organisation’s needs.
Access to the training and reporting Platform is via a single URL that can be hyperlinked and accessed from your LMS or portal.
Our training platform does not support SCORM.
A custom course for the safety training requires a number of steps to ensure the content is of the highest quality and on average takes a month to produce.
Access to the Platform gives you the right to use any or all of the pre-built safety, leadership and mental health training courses.
All training can be used online on your computer or tablet. Most can be accessed using your mobile phone.
Tap into Safety has introduced DRM (Digital Rights Management) to our course content, in order to better protect our content and continue creating high quality training. DRM is a system that controls the playback and use of video content. While DRM is supported by many phones and computers, unfortunately, some devices can fail to playback this content due to a number of issues. If you have trouble playing the course content you can try the following solutions:
- Try using a different web browser
- The following browsers are supported on Windows: Firefox, Microsoft Edge, Google Chrome
- The following browsers are supported on MacOS and iOS: Safari, Firefox, Google Chrome
- We cannot guarantee support on Android, however most modern Android phones should be compatible via Google Chrome
- Try using a different device
- If you are using an external monitor, ensure the monitor and video cable are HDCP compliant
Please note that playback over screen sharing or remote desktop programs is not supported. Attempting to use the training software through these programs will likely result in the video being blank, playing only the audio.
Tap into Safety supports all three major DRM systems: Widevine, FairPlay, and PlayReady.
Tap into Safety has now added the option to use 2FA (two-factor authentication) on your account. This is a commonly used system that increases security and helps prevent unauthorized access. If 2FA is enabled, when you login you are required to enter a token that is generated on your phone, along with your regular password. You organisation has the option to enforce 2FA for your account. If this has been enabled, you will be shown instructions for how to setup 2FA when you next login, or upon sign up. If your organisation has not enforced 2FA you can optionally enable it for your own account.
When you enable 2FA you will be presented with a QR code. You should not scan this with your phones camera app. Instead, you will need to download an authenticator app to your phone. We recommend Google Authenticator, which is available on both iOS and Android. Below are links to Google Authenticator on the Apple App Store, and Google Play Store:
Once you have downloaded an authenticator app, you will need to scan the QR code using the app. In Google Authenticator this can be done with the plus button in the bottom right. Your Tap into Safety 2FA information will then be shown in the app, with a 6 digit number. Enter this number into the Authenticator Token field to continue.
A control is a measure taken to reduce the likelihood of harm from workplace hazards. They range from isolations such as tags and locks, to engineered controls such as machine guarding, to personal protective equipment such as hard hats and hearing protection.
A critical control is the control measure that should be used first and foremost to reduce the risk of harm to employees from a workplace hazard.
The hierarchy of hazard control has six levels of control measures, the most effective measure is at the top of the hierarchy and the least effective is at the bottom. To control a hazard, start from the top of the hierarchy in choosing your control measure, and work your way down.
The hierarchy of control involves the following steps:
- Elimination – removes the cause of danger completely.
- Substitution – controls the hazard by replacing it with a less risky way to achieve the same outcome.
- Isolation – separates the hazard from the people at risk by isolating it.
- Engineering – using engineering controls, i.e. making physical changes, to lessen any remaining risk, e.g. redesign a machine by adding safeguards.
- Administration – use administrative controls to lessen the risk, e.g. install signs, rotate jobs.
- Personal Protective Equipment (PPE) – require your employees to wear PPE, e.g. provide gloves, earplugs, goggles, iridescent vests.
Note: The use of PPE to control hazards should always be the last resort.
The Hierarchy is often broken up into two sections: above the line and below the line controls. It is recommended to use the above the line controls first: Elimination, Substitution, Isolation and Engineering Controls before resorting to the below the line controls of administration and PPE.
SafeWork Australia defines a hazard as “a situation or thing that has the potential to harm a person”, whilst it describes a risk as “the possibility that harm – death, injury or illness – might occur when exposed to a hazard”.
An effective safety induction involves familiarising new employees with the hazards they are likely to encounter while working, so they can conduct themselves in a manner that doesn’t endanger themselves or anyone else. The safety induction should also ensure that workers understand their health and safety responsibilities.
Workplace hazards that should be covered should include both physical and psychological risks.
Our Platform helps to make your safety induction more engaging. You can begin with a customised video on the company mission, vision and values, expectations, etc, followed by a short assessment, before hyperlinking to our safety training to cover key workplace hazards and assess through control and critical control knowledge. or we can custom-build your H&S Induction and other Inductions, as required.
Once the course is completed, close the window and you’re back at your safety induction. Or we can arrange to have one course play after the other and finish with attaching your policies and procedures for acknowledgment sign-off.
You can also include our mental health training around topics that cover psychological risk including workplace bullying, sexual harassment and FIFO specific courses. This starts the mental health conversation on day one and meets your immediate compliance requirements.
Yes, we have a range of options available to change the voice overs in our videos. We provide a standard North American voice, however if you prefer an Australian or UK voice please contact us.
In the safety training we provide animated videos around key and custom training content.
However, if, you have a relevant video that is your own that you’d like us to include, we can do that as an alternative and write an assessment.
We like to take our own panoramic photos to create the safety training scenes because we often manipulate the images to create examples of hazards that are too unsafe to stage. In addition, we are very strict about the quality of the images we use because low resolution images produce a poor result.
We recommend up to 8 visible hazards (ones that you can see in the panoramic scene) and up to 4 hidden hazards (ones you can’t see) for each training course.
Data is an important tool to assist in improving your business – how can something be fixed unless you have the data that shows you there is a problem or a concern? There are a number of ways data can be used to improve safety performance. Collecting data allows you to find safety knowledge gaps within your organisation. Analysing this leading data can then assist you to predict where an incident or illness is likely to occur. From here, you can take actions to minimise the risk of these incidents occurring.
The training can be used to verify the theory part of your VOC’s. You then do your observation of the task and note that together with our report and you’re compliant.
Tap into Safety uses a variety of sources and subscriptions to ensure our content development team are across any changes in legislation, with dedicated individuals conducting compliance audits and maintaining our content.
Where possible, we will always endeavour to update our courses prior to legislation updates coming into effect. This ensures visibility and access to content in a time frame that allows businesses to deploy the updated courses and retain compliance as legislation changes.
Tap into Safety has a dedicated content management team responsible for maintaining our existing content, and developing new content. Our expansive content team, which includes legal and industry-specific experts, are able to rapidly and effectively respond to content updates and deploy them within a short time frame should the need arise.
We take data security very seriously and apply all reasonable steps to ensure that customer data is secure and protected from misuse, loss, unauthorised access and modification.
Tap into Safety recognises that cyber security threats are part of the constantly evolving technology landscape and as such, we adopt an ongoing approach to information security management. This means that we continually monitor, review and improve our systems and security processes as new vulnerabilities or threats are identified.
No. The Tap into Safety Platform requires no special equipment to be purchased, and no software to be licensed, installed or maintained. Users can access Tap into Safety on demand, 24/7, 365 days per year. Your internal IT resources will not need to be involved in the daily operation of our Training Platform following the initial set up of an employee’s profile that they manage themselves.
User Groups can be used to assign specific courses to specific groups of people. There is no limit on the number of users or courses that can be assigned to a group, and no limit on the number of groups that can be created.
A pass mark can be assigned to any course that contains questions, and if a user earns a percentage score under the set mark, they will have to retry the course and will not be provided a completion certificate.
Tap into Safety provides an API and webhooks to retrieve results and scores from our system into your own. This is an advanced topic and may require the assistance of an IT professional.
Use of the software generates training course results tied to user’s accounts. At any time or at the end of your subscription, if you would like the saved data deleted, please contact us.