Workplaces have people from diverse backgrounds and experience with different levels of communication skills. Because of this, conflicts such as personality clashes, gossip and competition can cause tension. Personality differences are common in workplaces and can show up when working closely with others.
This module looks at the conflict that can occur when people are working together in teams and groups and the strategies that can be used to accommodate different work styles and expectations. It emphasises the need to resolve issues quickly before they escalate.
The training looks at the issues of disclosing personal information with work colleagues and how that can back-fire when working closely as a team and result in office gossip. Gossiping can damage reputations and create a toxic workplace culture. Communicating about different work styles, developing a project plan and talking about the project outcomes can help to reduce conflict and increase success.