Unexpected sources of stress at work can come from working with irrational or overly emotional team members. As a manager or supervisor, their ability to manage their emotional responses and those of other people is vital for keeping stress levels low and performance levels high.
The course looks at strategies to increase managers’ emotional intelligence levels including being aware of their own thoughts and feelings, avoiding negative self-talk, establishing boundaries, setting time limits when listening to others, and rising above problematic situations.
The training reinforces the need to maintain proper professional boundaries. These include being careful about disclosing personal information, not criticising other team members or the organisation and using good time management.
The training offers 10 tips for successful teamwork.
At the completion of this course learners will:
- Learn emotional intelligence strategies and how to manage their own emotional response.
- Understand the importance of setting the team’s mission and goals.
- Learn how to encourage the team to take reasonable risks.
- Learn how to communicate respectfully to encourage openness and honesty.
- Understand the importance of belonging and group commitment.
- Understand that each team member is unique and has an important role to play.
- Encourage creativity and innovation and different points of view.
- Learn how to resolve team conflict.
- Learn the qualities of a participative leader.
- Understand how to garner support for their decisions within the group and from senior management.
Course length: 8 mins (8-minute animated and subtitled video)
- Certificate of completion
- In-depth Reporting
- Facilitator’s Guide including video transcript
- Teaches coping strategies and recommends where to seek help
- Uses storytelling and follows a character’s experiences
- All content can be customised
- Pause and resume function
Available in English and French.