You may have noticed some changes in a staff member’s behaviour, appearance or performance and you may suspect that it’s due to a decline in their mental health. You may be thinking of speaking to them about your concerns, but you don’t know how to start the conversation.
This course explains what you should avoid doing and saying when you suspect one of your people is having difficulties with their mental health. It then describes how to ask exploratory questions and provides helpful examples. The training discusses listening skills and reading non-verbal cues. The course recommends support or information that the person needs right now.
At the completion of this course learners will:
- Understand some of the things they should avoid doing and saying when approaching people with concerns about their mental health and wellbeing.
- Learn what they should say when approaching someone with concerns about their mental health.
- Learn how to be a non-judgmental listener.
- Understand how to ask questions that show they are genuinely concerned and not lead the conversation.
- Learn how to explore the options available to help support the person.
- Understand the importance of privacy and confidentiality.
Course length: 5 mins (5-minute animated and subtitled video)
- Certificate of completion
- In-depth Reporting
- Facilitator’s Guide including video transcript and Assessment Q&A’s
- All content can be customised
- Pause and resume function
Available in English.