Unexpected sources of stress at work can come from managing irrational or overly emotional employees. As a manager or supervisor, the ability to manage their emotional responses and those of other people is vital for keeping stress levels low and performance levels high.
The module looks at strategies to increase managers emotional intelligence levels including being aware of their own thoughts and feelings, avoiding negative self-talk, establishing boundaries, setting time limits when listening to others, and rising above the situation.
The training reinforces the need to maintain proper professional boundaries. These include being careful about disclosing personal information, not criticising other employees or the organisation and using good time management.