Leaders, managers and supervisors must be able to balance time constraints and a heavy workload while managing other employees and projects. This requires effective communication skills. Good communicators use listening techniques and nonverbal strategies to improve their conversations.
This course presents the barriers to effective communication and strategies to use to make communication more effective. The course discusses distractions and the problems of multitasking, body language, active listening and confirming that messages are received and understood.
Course length: 10 mins (7 mins video + assessment)
- Certificate of completion
- GAP Reporting
- Facilitator’s Guide including video transcript and Assessment Q&A’s
- All content can be customised
- Pause and resume function