Active listening is an essential skill in successfully communicating with others. Active listeners do not evaluate the ideas or feelings of the person they are listening to. The listener accepts the person for what they are without making judgements of right or wrong, good or bad, logical or illogical.
Developing active listening techniques may seem challenging, but your leaders, managers and supervisors must have this skill. This course provides several techniques, including examples of phrases that can be used to encourage others to speak up and teaches the art of paraphrasing to confirm what is being said.
At the completion of this course learners will:
- Learn the skills and actions they can take to actively listen.
- Understand the importance of listening more and speaking less.
- Learn how to ask open-ended questions to clarify the speaker’s meaning.
- Learn which phrases to use to paraphrase what the talker has said.
- Learn which phrases to use to reflect on the implications of what the other person is saying.
- Learn which phrases to use to reflect on the speaker’s feelings.
Course length: 8 mins (5-minute animated and subtitled video + 5 short answer assessment)
- Certificate of completion
- In-depth Reporting
- Facilitator’s Guide including video transcript and Assessment Q&A’s
- Optional pass rate
- All content can be customised
- Pause and resume function
Available in English and French.